Shipping Policy
Last Updated: June 2026
At Outback Paws™, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding processing times, delivery estimates, and shipping procedures.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly longer than usual. We appreciate your patience and understanding.
Shipping Times
Estimated delivery times begin once your order has been shipped.
| Region | Estimated Delivery Time |
|---|---|
| Australia | 5–13 Business Days |
| New Zealand | 5–13 Business Days |
| United States | 6–15 Business Days |
| Canada | 6–15 Business Days |
| United Kingdom | 6–15 Business Days |
| Rest of World | 8–18 Business Days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take 24–72 hours to appear after shipment.
Delivery Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to:
- Customs inspections
- Carrier disruptions
- Severe weather conditions
- Public holidays
- High seasonal order volumes
- Events beyond our control
Outback Paws™ is not responsible for shipping delays caused by third-party carriers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.
Outback Paws™ is not responsible for orders delivered to an incorrectly provided address.
Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you have not received it, please:
- Check with household members or neighbors.
- Contact the shipping carrier directly.
- Reach out to our support team for assistance.
Outback Paws™ is not liable for lost or stolen packages confirmed as delivered by the carrier.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges, if applicable, are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or your order status, please contact us:
Outback Paws™
Email: support@outbackpaws.com
Thank you for shopping with Outback Paws™. We appreciate your trust and look forward to serving you and your furry companion.