Refund Policy

Last Updated: June 2026

At Outback Paws™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We proudly offer a 30-Day Money-Back Guarantee on eligible purchases.

If you're not satisfied with your order, you may request a return within 30 days of receiving your item.

Eligibility for Returns

To qualify for a refund or exchange:

  • The item must be returned within 30 days of delivery.
  • The item must be unused and in its original condition.
  • The item must be returned with its original packaging whenever possible.
  • Proof of purchase or order number may be required.

We reserve the right to deny returns that do not meet these requirements.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping
  • Defective upon arrival
  • Incorrect compared to your order

Please contact us within 7 days of delivery and provide clear photos showing the issue.

Once reviewed, we will offer an appropriate solution, which may include:

  • A replacement item
  • A partial refund
  • A full refund

at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been used, damaged by the customer, or altered after delivery.

Returns may also be refused if:

  • The item shows excessive wear or misuse
  • The item is missing essential parts
  • The return request falls outside the 30-day period

Return Process

To start a return request, please contact our support team with:

  • Your order number
  • A brief description of the issue
  • Photos if applicable

Our team will provide return instructions and next steps.

Please do not send items back without first contacting us for approval.

Refund Processing

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow:

  • 3–5 business days for processing
  • Additional time depending on your bank or payment provider

Processing times may vary by financial institution.

Shipping Costs

Original shipping charges are non-refundable unless:

  • The item arrived damaged
  • The item was defective
  • We shipped the wrong product

Customers may be responsible for return shipping costs unless otherwise stated by our support team.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or has been shipped, cancellation may no longer be possible and the order will be subject to our standard return policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Outback Paws™
Email: support@outbackpaws.com

We are committed to making things right and ensuring that every customer has a positive experience with Outback Paws™. 🐾